Privacy Policy – Bespoke Wines & Spirits

Bespoke Wines & Spirits ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect
We may collect personal information including:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Payment details (processed securely via third-party providers)

• Date of birth (for age verification purposes)

• Any information you provide when contacting us or subscribing to marketing communications

2. How We Collect Information
We collect information when you:

• Place an order through our website

• Create an account

• Subscribe to our mailing list

• Contact us via email or forms

• Interact with our website (via cookies and analytics tools)

3. How We Use Your Information
We use your information to:

• Process and fulfil orders

• Verify your age in compliance with Australian alcohol laws

• Provide customer support

• Send order updates and service communications

• Send marketing communications (only if you opt in)

• Improve our website, products, and services
  

4. Sharing Your Information
We do not sell or rent your personal information. We may disclose your information to

• Payment processors and financial institutions

• Delivery and logistics providers

• IT service providers and website platforms (e.g. hosting, analytics)

• Regulatory authorities where required by law

5. Overseas Disclosure
Some of our third-party providers (such as payment gateways or website platforms) may store or process data overseas. We take reasonable steps to ensure your information is handled securely.

6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Cookies & Website Analytics
Our website uses cookies and similar technologies to:

• Enhance your browsing experience

• Understand website traffic and usage

• Improve functionality and performance

You can disable cookies via your browser settings, though this may affect website functionality.

8. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us using the details below.

9. Marketing Communications
You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

10. Age Restriction
Bespoke Wines & Spirits sells alcohol and only supplies to individuals aged 18 years or older. By using our website, you confirm that you meet the legal drinking age in Australia.

11. Complaints
If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us
For any privacy-related enquiries or requests, please contact:
Email: bespokewinesandspirits@gmail.com